Returns & Exchanges

Returns & Exchanges

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return/exchange please email or call into customer service at or 519-741-2070

Any item not in its original condition, is damaged or missing parts for reasons not due to our error, or any item that is returned more than 30 days after delivery may not be accepted for a refund. 

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Exchanges (if applicable) 

If you receive an item and it is damaged or the wrong size please contact customer service at for assistance. 


To return your product, please call or email us to obtain your return label at 1-800-2365-4504 or Please send back to:

  • Custom Leather Canada
  • 460 Bingemans Centre Drive
  • Kitchener ON N2B 3X9, Canada